Account Service Manager 4 views

Job Description
We are looking for a smart, innovative Account Service Manager who will deliver truly integrated digital solutions, exceptional client satisfaction and of course revenue growth across multiple accounts in Cambodia.
The role requires the ability to develop strong client relationships across a portfolio of digital channels, including Creative, Media, Content, Social, CRM. We need someone who loves collaborating with peers across the business and thrives in a fast-paced, environment.
Importantly, the Account Manager will be someone who is capable of inspiring and coaching the team to provide the best level of service to the client. The Account Manager is responsible for identifying opportunities both within their channel of expertise and the businesses wider services.
The role includes coordination of the Delivery team servicing the client business in Cambodia.

Duties & Responsibilities

  • Strategic Account Management ensuring revenue and client satisfaction KPI’s are achieved
  • Persuasive and confident approach to digital ideas that support broader brand strategy with an awareness of end to end services.
  • Drive revenue growth, profitability and identifying opportunities for cross-sell.
  • Full financial responsibility for a specific client group.
  • Building and maintaining excellent key operations and senior client relationships.
  • Work closely with the internal resources to develop strategic thinking for account planning and new opportunities including timely reporting.
  • Develop a detailed understanding of HHG service offering, be able to identify opportunities and lead presentations of responses and pitches to the client.
  • Stay tuned into new digital trends, industry innovation through self-managed research and learning, as well as participating in HHG coordinated learning activities.

Qualification & Requirements

  • Consultative approach to building client relationships. Able to extract insights and developing a true understanding of clients’ future business needs and challenges
  • To act as a point of escalation for all client queries
  • Proven account management experience with organizations across a variety of channels
  • Excellent attention to detail and presentation skills at a Senior Client level
  • Highly proficient time management and organization skills
  • High energy level
  • Strong interpersonal and relationship-building skills are required (both internally and externally) and the ability to create and deliver presentations and manage new business proposals.
  • Graduate caliber or equivalent business experience
  • At least 2+ years of Account Management experience within a digital agency environment
  • Demonstrated extensive knowledge in digital solutions and marketing and strong commercial awareness

*** What HHG Offers:
– Great dynamic proven start-up environment
– Fast-Paced and fast learning opportunities.
– Competitive Package for the right experience
– Career progression opportunities across the region.

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