Aftersales Manager 5 views

Duties & Responsibilities

  • People management: responsible for the organization and performance of a growing team of after sales service personnel – including both in field & workshop activities.
  • Implementing and maintaining activity and other company management systems as required assisting in the overall management of this support division.
  • Identifying appropriate training and staffing requirements to meet both existing and future needs.
  • Actively striving for best practices in customer satisfaction and support with regular updates to management on appropriate recommendations
  • Preparation of operational and capital budgets as required and actively striving to meet targets.
  • Ensuring customer service performance by service personal is professional and appropriate to support business growth, brand differentiation, sales margin and customer loyalty.
  • Optimizing spare parts stock levels, costs and availability for customers buy regularly reviewing on items of concern.
  • Efficient management and scheduling of resources for the maintenance, service and other operations as required by GM.
  • Identification of materials, parts and equipment for purchase to achieve value for money.
  • Interact at a management level with all departments to ensure seem-less flow for work performance and information is maintained at all times.
  • Developing and implementing the necessary infrastructure and processes to support future growth. This includes systems, procedures, customer service, training, management information and performance controls.
  • Develop manage and deliver efficiency KPI’s for the After Sales Service Department in conjunction with the General Manager.
  • Actively solicit additional business for the After Sales department.
  • Report monthly on overall P & L of After Sales business

Qualification & Requirements

  • Bachelor degree of Mechanic, Automotive, and Electrical or related fields
  • Highest level of business ethics
  • Excellent English (written and spoken)
  • Fully conversant with Microsoft suite of products and fully computer literate.
  • Be familiar with leadership and people management.
  • Male is preferable.

More Information

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Company Information
  • Total Jobs 8 Jobs
  • Location Phnom Penh
  • Phone 855 23 883 488
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