Call Center 6 views

Job Introduction

Call center is the one who work and solve problem via phone talk with customers.

Scope of working

 

Duties & Responsibilities

  • Knowledge internet connection and other communication connections for customer following to procedures
  • Resolve technical issues for customers on the phone.
  • Keep records of service to customers;
  • Escalate and report issues and concerns to supervisor and manager as required
  • Perform professional communication with customers by phone and email
  • Provide details of potential customers or upgraded sales leads to the Sales Team

Any other related tasks as assigned from time to time by Manager.

Qualification & Requirements

  1. Fresh graduate in IT or under taking bachelor degree of IT or other related fields
  2. Be good at speaking and writing in English and can speak Chinese is advance
  3. Experienced configure Modems, router Wi-Fi and AP
  4. Basic network TCP/IP, IP address, Switches and other relate to network basic
  5. Knowledge DSL Fiber Optic and related internet technologies
  6. Flexible to work on rotating schedule (Morning Shift: 8:00AM to 5:00PM; Afternoon shift: 2PM to 9PM and Night Shift: 9:00 PM to 7:00AM next day).
  7. Be good at communication initiative and problem solving
  8. Can work under pressure

Working Days and Hours

  • Monday to Friday        :         8:00am – 5:30pm
  • Saturday                        :         8:30am to 12:00pm

Expected Working Environment

  • Head Officer of Company

Salary and Benefits

  • Salary (Negotiation)
  • Phone Allowances
  • Lunch Allowances
  • Many Other annual incentive programsCompany Co., Ltd

Building: City Tower, 3floor

Tel: 070 87 20 89 / 095 39 25 39 / 0975 326 328

Email: job@opennet.com.kh

More Information

Only candidates can apply for this job.
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Company Information
  • Total Jobs 6 Jobs
  • Location Phnom Penh
  • Phone 086 924 672 (Mobile) | 098 855 454 (Mobile) | 097 244 3287 (Mobile)
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