Client Engagement Supervisor 8 views

Duties & Responsibilities

  • Oversee day-to-day operations of 2 teams -Contact Center & Client Service Center
  • Oversee the achievement and maintenance of agreed customer service levels and standards
  • Conduct performance management and evaluations to the team members
  • Develop team capability through Training and Accreditation
  • Ensure the necessary resources and tools are available for quality customer service delivery
  • Ensure system and process enhancement through UR development and stakeholder engagement
  • Develop business Analytic in order to ensure the quality proposition and address the needs of the clients
  • Customer complaints management and develop process for preventive actions
  • Develop personnel to ensure appropriate back up/successors in all key positions
  • Develop and support the implement business projects
  • Ensure risk and compliance to business procedures
  • Implement fully fledge Operational governance framework aligned to the Group standards. Eg. Functional SOPs & Committees

Qualification & Requirements

  • Education and Experience:
    – Relevant bachelor’s degree
    – Customer service experience
    – Supervisory experience
    – In-depth knowledge of customer service principles and practices
    – Knowledge with relevant technology trends and applications
    – Proficiency in MS Office applications
    – Experience in use of social media platforms
    – Knowledge of administrative procedures
  • Key Competencies
    – Ability to make decisions
    – Leadership and Management Skill
    – Delegation Skill
    – Ability to lead and motivate others
    – Ability to analyst data
    – Problem analysis and problem-solving
    – Initiative ideas

More Information

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Company Information
  • Total Jobs 10 Jobs
  • Location Phnom Penh
  • Phone 089 555 005 / 093 271 208 / 096 317 6666
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