Client Service Executive (Inbound) 6 views

Job Description
To service customers by providing good listening, prompt response with accurate and complete solutions within the expected TAT and service quality standards.

Duties & Responsibilities

  • First line of contact point of the company for both internal and external parties.
  • Handle both inbound and outbound calls
  • Provide responses via phone calls or emails on matters in progress as per the company standard SLAs/ TATs
  • Complete call logs and Reports timely and accurately
  • Handle customer complaints as per company procedure/standards
  • At all times use company provided systems and tools to ensure information security and integrity.
  • Follow communication procedures, guidelines and policies
  • Contribute to the process/service improvements by on the job experience and lessons learned
  • Should be flexible to manage the different job tasks assigned by the line manager
  • Ability to perform multi-tasking

Qualification & Requirements

  • Bachelor’s degree level education
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications
  • Knowledge of administrative procedures
  • Contact Centre experiences
  • Minimum 2 years’ experience working

More Information

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Company Information
  • Total Jobs 10 Jobs
  • Location Phnom Penh
  • Phone 089 555 005 / 093 271 208 / 096 317 6666
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