Client Service Executive (Outbound) (2 Positions) 4 views

Duties & Responsibilities

• Making outgoing calls to a list of people that the company provides
• Produce call reports to track the productivities and key achievement from the call assigned
• Ability to convince or persuade client to achieve the call purpose or call KPI
• Follow service standard to meet service benchmark
• Follow up customer call where necessary .
• Be able to handle the first level services on Customer Complaints. The investigations and further complain handling process will have to be escalated to the Client Servicing for proper management as per the company standards.
• Perform customer verification before providing customer information or process customer maintenance request
• At all times use company provided systems and tools to ensure information security and integrity.
• Follow communication procedures, guidelines and policies
• Contribute to the process/service improvements by on the job experience and lessons learned
• At all times use company provided systems and tools to ensure information security and integrity.
• Follow communication procedures, guidelines and policies

Qualification & Requirements

• Education and Experience:
  – General education degree or equivalent
  – Knowledge of customer service principles and practices
  – Knowledge of relevant computer applications
  – Knowledge of administrative procedures
  – Minimum 2 years’ experience working
• Key Competencies
  – Interpersonal skills
  – Problem analysis and problem-solving
  – Attention to detail and accuracy
  – Customer service orientation
  – Initiative ideas
  – listening skills