Customer Service Officer (3 Positions) 5 views

Duties & Responsibilities

  • Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
  • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
  • Document and track customer issues, complaint and queries on given reporting system
  • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
  • Monitor accounts receivable, billing, collection is accurate update
  • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

Qualification & Requirements

  • Bachelor Degree/High Diploma in Business Administration, Accounting/Finance or other related field
  • At least 1-year experience in Customer Service function
  • Ability to articulate and simplify customer issues and solution
  • Good spoken and written Khmer/English, Chinese is a plus
  • Be computer literate especially in Microsoft Office

More Information

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Company Information
  • Total Jobs 4 Jobs
  • Location Phnom Penh
  • Phone 081 831 516 / 061 226 648
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