Manager, Customer Experience 7 views

Job Expired

Duties & Responsibilities

  • Initiate policy or standard to govern how to improve the customer experience or service quality of all banking channels
  • Establish frameworks, mechanisms, strategies and plans to align the bank’s service quality with shareholder’s direction as well as the growth of the bank’s business
  • Analyze and monitor service quality of all bank channels and communicate to channel owners for certain actions for improvement
  • Monitor and facilitate other departments or channel owners to set other standards or guidelines at their respective departments or channels for better quality and experience
  • Support other departments or channels owners to establish various procedures, guidelines or standards for better service quality
  • Cooperate and facilitate complaint and channel owners to resolve customer complaints and request for certain actions to minimize those complaints or improve it
  • Monitor and feedback at high level how those complaints have been resolved
  • Contribute any respective feedbacks or suggestions which may give additional value to existing products, services, processes, images and similarity
  • Any ad-hoc assignment or project

Qualification & Requirements

  • Bachelor’s degree in Business Administration, Management or other related degrees
  • At least 7 years of working experience in banking industry related to customer experience
  • Good at result driven attitude
  • Good at management skills, outstanding organization and strong customer service
  • Good at English and Microsoft Office (Words, Excel and PowerPoint)

More Information

  • This job has expired!
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Company Information
  • Total Jobs 0 Jobs
  • Location Phnom Penh
  • Phone 096 258 0666 (Mobile) | 096 418 2222 (Mobile) | 096 958 7777 (Mobile)
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