Manager, Digital Products and Services 11 views

Duties & Responsibilities

  • Oversees performance and productivity of digital products and services office to promote fee income; ensure effective management with branches and Customer Care Center in communicating digital products and services campaigns, business support, and development or improvement of business/operation processes, policies, and guidelines.
  • Allocates resources to support new/existing digital products and services development or customization projects.
  • Manage clearing and settlement with partners, card schemes, 3rd parties, and regulators and liaise with them to resolve issues and expand business and coverage.
  • Supervises dispute resolution and customer complaints with regards to utilization of digital products and services with relevant parties including reporting to competent authorities.
  • Proposes operation action plans and business strategies to senior management to achieve long term business growth and sustainability of digital banking department.
  • Liaise with concerned departments and business units to successfully rollout digital products/services to the market while ensuring compliance and instant risk mitigation.
  • Provide regular and ad hoc trainings on new/existing digital products/services to sales teams, branches, customer care center card center, and other need-to-know employees.

Qualification & Requirements

  • At least tertiary qualification in business, finance, management, or related fields.
  • At least 5-year experience in banking field with track records in product/service UAT, process and policy development, launch, implementation strategies, clearing and settlement with card scheme and partners.
  • Good team member and leader with ability to build up rapport with departments and business units across the bank.
  • Result-oriented personality with motives to drive and achieve defined targets.
  • English proficiency, excellent interpersonal, writing and oral communication skills, ability to work under
  • pressure, and excellent computer literacy, e.g., MS applications, and other computer programs.
  • A strong desire to work in a team and deal with challenge.
  • Good organizational skill, time management, and team building.High initiative, commitment, good communication and problem solving skills.

More Information

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Company Information
  • Total Jobs 10 Jobs
  • Location Phnom Penh
  • Phone 023 862 111
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