Night Receptionist 7 views

Duties & Responsibilities

  • Report to work in good time before commencement of shift.
  • Develop a thorough knowledge of rooms configuration – locations, room types, rates, discounts, hotel facilities and their hours of operation, special promotion etc.
  • Go through relevant information about arrivals during shift, VIP, Regular guest, group, etc. rooms’ situation and functions.
  • Greet guest courteously upon arrival.
  • Answer all telephone calls in a courteous and efficient manner
  • Responsible for obtaining proper payment details and other registration information from the guest.
  • Assign adequate room as per reservation and request from guest.
  • Advise all guests of their room numbers and room rates (Rate should not be enclosed from TA)
  • Prepare key wallet, with room number, operation hours. Explain use of elevators and room key and wish a pleasant stay.
  • Promotes all information about in-house restaurants and facilities by using up-selling and suggestive selling techniques.
  • Enter the guest details in the guest profile in computer, with any special requests when applicable.
  • Keeps an accurate room status at all times.
  • Handle complaints efficiently and promptly.
  • Handle guest needs, inquiries and request.
  • Update the Front Desk log book in which all essential information and of Resolving guest complaints, without involving Shift Leader if possible. When needed, refer the matter to the Supervisor or AFOM.
  • Complies with hotel Health, Safety and Hygiene policy.
  • Report all complaints and/or comments to Management.
  • Maintain good working relations with all departments about arrival, departure, or any other special requests.
  • Take personal responsibility on guest request and follow up with relevant department to ensure the request has been acted upon.
  • Handle guest check-out according to hotel procedure, to ensure correct payment. Know and understand the importance of correct procedures regarding cash payment, credit card, cheque, foreign currency and billing.
  • Handle walk-in reservation if Reservation Office is closed. Seeking for permission with Supervisor or AFOM if needed.
  • Maintain the Front Desk area and back office clean and tidy.
  • Assist in keeping an adequate stock of all stationery uses in the office.
  • Delivery high quality service to guest.
  • Seek opportunity to continually improve guest service.
  • Keep hotel information confidential at all times.
  • Performs related duties and special projects as assigned.

Qualification & Requirements

  • Related field of work at least 1 year
  • Bachelor degree of hotel and tourism management or related field.
  • Willing to learn
  • Honesty, Flexibility
  • Smiling, Friendly.
  • English proficiency or Other languages

More Information

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Company Information
  • Total Jobs 4 Jobs
  • Location Phnom Penh
  • Phone 017 30 99 67 | 070 30 99 67
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