Officer, Call Center (2 Positions) 9 views

Duties & Responsibilities

  • Provide first level Technical guidance and assistance to EZECOM Customers on the phone, to resolve technical Issues with EZECOM provided services.
  • Assist EZECOM Customers on the phone with other enquiries.
  • Communicate professionally with EZECOM Customers (and potential Customers) by Phone, E-Mail, and SMS.
  • Be prompt to perform actions to assist EZECOM Customers.
  • Well follow-up with Colleagues to provide best service to EZECOM Customers.
  • Report customer’s complaints or request or suggestion to Call Center Supervisor.
  • Escalate issues and concerns to Supervisor and Managers as required.
  • Maintain good communication with other EZECOM Staff.
  • Well escalation and follow up the pending case with related departments or section
  • Other task assign by Manager and Head of Department.

Qualification & Requirements

  • Experience with Modem, Wi-Fi, TCP/IP, Router, Switches, VPN, Firewall, Fibre Optic and other internet related technologies.
  • Experience with common Computer Operating Systems and Internet Related Applications. eg; Microsoft Windows, Internet Explorer, E-Mail etc.
  • Experience in a Customer Service related field of work.
  • Ability to Solve Problems.
  • Excellent interpersonal and communication skills for both Khmer and English (verbal & written).
  • Flexible to work on a rotating schedule and able to work under pressure.
  • Male or Female (People with disabilities are encouraged to apply).

Working Hour

  • Full Time

Location

  • Phnom Penh

More Information

Only candidates can apply for this job.
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Company Information
  • Total Jobs 6 Jobs
  • Location Phnom Penh
  • Phone 099 555 007
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