Senior Building Supervisor (Exchange Square) 4 views

Duties & Responsibilities

  • Customer Service:
    – Prepare the work schedule or duty roster, including processing of leave applications.
    – To ensure counters in the office and retail reception are sufficiently manned during the operational hours.
    – Coordinate with HR on the engagement of the concierge and manage related administrative matters.
    – To ensure the concierge team provides good customer service to shoppers/tenants at the concierge counters at all times.
    – Manage on-site feedback and complaints. Report feedback to retail/office leasing and assistant property manager.
    – Prepare and submit incident report when necessary.
    – Recommend any enhancements require to the concierge counter or system to ensure a high standard of customer service in the mall.
    – Visit tenants on a regular basis and offer assistance
  • Promotion and Event Coordination:
    – Updating list of tenants’ operating hours during festive periods (e.g. KNY, Christmas/CNY etc…), inform the concierge team and prepare the list to put up at the concierge.
    – Liaise with marketing team delivery flower stand for new tenant(s) and brief concierge team on the changes promptly.
    – Process tenant voucher reimbursement and submit to Finance on a monthly basis.
    – Prepare and Liaise with marketing for necessary forms and signage to be placed at the concierge for promotion.
    – Arrange manpower to distribute tenant bulletin and/or flyers to the tenants.
    – Monitor the promotion/loyalty program /events and provide feedback.
    – Track promotion item redemption and provide timely report on a weekly basis.
    – Monitor and update the marketing inventory list timely.
    – Liaise with marketing team and keep updated of tenants’ products and merchandising, including promotion & events.
    – Establish superior image to the public
  • People Management and Development:
    – Motivate and assist in the training development to PM staff members by recommending the suitable training courses.
    – Coordinate and deliver trainings (i.e. SOPs and others) to all PM staff member and provide the assessment report if any.
    – Closely supervise and monitor PM staff members’ adherence to company policy and procedures
  • Business / Custom Development:
    – Strengthen good relationship with targeted hotels, hotels’ chief of concierge and other strategic partners to draw tourist traffic
    – Penetrate to new channels of tourist market
    – To provide analysis reports relating to customer feedback
    – Develop close relationships with key and frequent shoppers

Qualification & Requirements

  • At least 4 years working experiences in training, customer service and hospital industry
  • Able to train team members and Standard Operating Procedure of Property Management
  • Self-starter, reliable, honest, disciplined, organized and structured way of working
  • Good personality, a good team leader who able to lead with minimum supervision
  • Flexible with working hours, day off and public holiday
  • Able to communication in Khmer and English, both speaking and writing
  • Strong background in team development in previous organization is an advantage

More Information

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Company Information
  • Total Jobs 1 Jobs
  • Location Phnom Penh
  • Phone 023 963 694
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