Senior Manager, Customer Services 9 views

Duties & Responsibilities

  • Develops and manages the implementation of customer experience policy and guideline to increase customer value that can build customer loyalty and business sustainability;
  • Initiates activities to promote and/or motivate branch staff to improve customer service satisfaction ratings;
  • Organizes surveys and collects current information about the service quality of other MFIs and companies to improve Amret’s customer service and satisfaction ratings;
  • Controls call center, complaints, channels, services standards and customer relationships by responding in professional and efficient manner to customers via user-friendly standard operation procedure and complaint management systems;
  • Leads, coaches and guides subordinate to improve and upgrade their capabilities in performing their jobs up to the expectations;
  • Provide ongoing coaching and practical experience to develop a high-performing team.

Qualification & Requirements

  • Degree in Business Administration, Marketing, Management and other related fields;
  • Minimum 4 years of work experience in Marketing and customer service management with 2 years of work experience in project management and first level management;
  • Good communication, social and customer relation, problem solving as well as interpersonal skills;
  • Good management, analytical, critical and strategically thinking skills and able to work under pressure;
  • Good verbal and written communication both Khmer and English.

More Information

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Company Information
  • Total Jobs 5 Jobs
  • Location Phnom Penh
  • Phone 012 635 150 (Mobile)
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