Senior VIP Banking Officer (2 Positions) 7 views

Duties & Responsibilities

  • Customer acquisition for VIP deposit product. Assign sales meeting through the introduction of VIP banking products, manage existing customer portfolio, new FUM growth, and new customer
  • Leverage existing customer relationship to maximize cross-selling product
  • Ensure that the highest quality of service is offered in the VIP premises at all times.
  • Leverage portfolio profit by retaining profitable business and influencing pricing, customer behavior, cross-sell
  • Effective handling of customer issues and complaints
  • Ensure you and your team are aware of and compliant with FTB’s policies and procedures at all times.
  • Maintain accurate records.
  • Identify potential risks and put appropriate mitigation plans in place.
  • Prevent and/or minimize frauds, forgeries, and losses.
  • Conduct spot compliance and security audits to ensure staff operates above minimum service standards.
  • Champion the implementation and sustainability of the VIP Service Proposition.

Qualification & Requirements

  • Bachelor’s Degree in banking or related field.
  • Three years’ experience with demonstrated superior performance in managing a team of customer service specialists.
  • Sales skills and understanding of sales culture preferably acquired in the Financial Services Sector.
  • Extensive supporting business development planning, documentation, and implementation.
  • Demonstrated high level interpersonal and communication skills.
  • Thorough knowledge of bank procedures, products, and services.
  • Demonstrated staff management experience.
  • Good planning, problem-solving & organizing skills.
  • A strong desire to work in a team and deal with the challenge
  • Computer literacy and English language proficiency

More Information

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Company Information
  • Total Jobs 10 Jobs
  • Location Phnom Penh
  • Phone 023 862 111
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