Service Center Manager – Operations Manager 3 views

Duties & Responsibilities

  • Work with management team to build cohesive and high motivated team.
  • Achieve the Operation KPIs and business goals by communicating and providing full functional support to the Ground Operations management team.
  • Liaise with local authorities such as Labor Department, Police Department and Customs Excise in meeting industry and authorities.
  • Ensure the process between Service Center is in line with network standards and ensure operational practices and procedure are compliant with regional and network operations policies.
  • Support the business acquisition process and provide after sales support in order to achieve revenue and profitability targets.
  • Manage all customers’ inquiries and ensure high quality services provided.
  • Ensure employees in Operations are trained and developed to meet business and succession needs.
  • Achieve market leading transit time, data quality and service performance targets. Manage the measurement, monitoring and actions for improvement.
  • Ensure that DHL meets/improves upon its regulatory and environmental obligations while actively leading initiatives to remove trade impediments.
  • Ensure proper maintenance of the facility, equipment and infrastructure in accordance with regional guidelines and company image.
  • Ensure Operations team remain within cost targets and seek means by which to manage costs whilst maintaining/improving service and productivity levels.
  • Oversee Security practices to ensure policies and business needs are met.
  • To enter data such as Shipper’s Name, Address, Contact number and from Air Way Bill (AWB) into DHL system.

Qualification & Requirements

  • Bachelor Degree in Business Administration, Management or related field is required.
  • Fluent in Speaking/Reading/Writing English is required
  • Good Computer Skills: MS Word, Excel, Power Point, Internet Email
  • Flexible and confident & Sense of urgency
  • Have strong leadership skill with negotiation + organization skill
  • Ability to work under pressure
  • Must have 3 years of working experience including a proven supervisory role

*** HOW TO APPLY:
– Candidates must submit application (CV & Cover Letter) to DHL Express (Cambodia) Ltd. located at Building 575 A-B-C, Russian Boulevard, Teuk Thla, Sen Sok, Phnom Penh, or application can be submitted online via this email: apecexpress-khrecruitment@dhl.com

– Shall you require more information, please contact 023 992 618 (Ext: 814 & 822). Please note that only short listed candidates will be notified for interview appointment.

 

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  • Location Phnom Penh
  • Phone +855 23 219 678
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