Technician 13 views

Duties & Responsibilities

  • Servicing (Before Sale Service)
    – Support MKB teams or clients’ technical enquiry if needed
    – Do site inspection/ site measurements at client’s house
    – Give clients’ advice for the electronic points /water outlet & inlet for connecting appliances
  • After sale service
    – Work service request as assigned by direct supervisor
    – Do the delivery by motor if needed ( if small loading)
    – Do the services with professional performance & high responsibility (installation, repairing, technical inspections, maintenance, product teaching/overview to customers..etc)
  • Customer Relation
    – Provide support, assistance, and advice to customers on given product and services
    – Maintain good behaviors with customers in all forms (respectful, friendly, patient,)
    – Provide an excellent example of customer service to the customers ( make sure the client is appreciated the workmanship )
  • Tools and accessories
    – Supervise services tools and other accessories to be used.
    – Help to buy the accessories if they are nearly out of stock
    – Make sure the tools and accessories are ready & enough to support the assigned tasks.
  • Report & Documentation
    – Report general status and any issue need to do for the next step to sale admin
    – Do the service Reporting and submit to sales admin as monthly basic
    – Complete the Product Failure Report form and submit to sales admin case by case
    – Follow all company standards and procedures as currently documented (Eg. Service Job sheet is commented and signed by customer, the other form is filled properly…etc)
    – Manage and update MKB damage stock tracking book
  • General Tasks shall do during free time
    – Focus on making every hour profitable for the company
    – Self-study to improve products knowledge
    – Self -study to improve technical knowledge

Working Hour

  • Full Time

Location

  • Phnom Penh

More Information

Only candidates can apply for this job.
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Company Information
  • Total Jobs 9 Jobs
  • Location Phnom Penh
  • Phone (023) 221 868 / 095 666 439
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